Terms of
Service

By texting Ajeris or using any part of the service, you agree to these Terms. If you do not agree, do not use the service.

Ajeris is offered in two configurations covered by these Terms. The Personal Agent is a one-to-one AI assistant reachable by SMS, voice, Alexa, and other channels; it can read and act on data from services you connect, send messages on your behalf, move money between accounts you own, and in some configurations write and deploy code. Ajeris Business is a customer-service platform for small businesses; it answers a business’s inbound calls and messages, qualifies leads, and acts on the business owner’s behalf. You are responsible for every action your agent or your business agent takes.

These additional terms apply to anyone who uses Ajeris Business as a business owner or as a member of a business’s team.

• ◆You represent that you have authority to bind the business you are configuring on the platform and to grant Ajeris the permissions you grant on the business’s behalf
• ◆You are responsible for the lawfulness, accuracy, and propriety of every message, voice memo, or call your Ajeris Business agent sends
• ◆You are responsible for capturing valid TCPA consent from your customers before any outbound voice or SMS message is sent. Ajeris provides a consent-checkbox component for your lead forms; you must use it (or an equivalent) and only send the consent flag as captured by the customer
• ◆You are responsible for compliance with the regulatory rules that apply to your industry, including (where applicable) state bar advertising rules, FINRA, HIPAA, state real-estate or insurance commission rules, state contractor and trades licensing rules, and consumer-protection laws. Ajeris provides configurable disclosure language; you are responsible for ensuring the language you ship is correct for your jurisdiction and profession
• ◆You may not use Ajeris Business to send unsolicited marketing, harass, defraud, or impersonate any person or business other than the one you are authorized to represent

When you use Ajeris Business to engage your customers or leads, you are the controller of the relationship with those people; Ajeris is the processor and stores their data on your behalf.

• ◆You may export, transfer, or delete customer and lead data from your account at any time
• ◆You are responsible for honoring deletion or access requests your customers send to you. Ajeris will support you in fulfilling verified requests within 30 days of your instruction
• ◆You will not use customer or lead data collected through Ajeris Business for any purpose your customer did not consent to (for example, by sharing their phone number with an unrelated business or appending it to a marketing list outside your business)
• ◆On termination of your Ajeris Business subscription, customer and lead data is exported on your request and deleted within 90 days unless an active legal hold or your industry’s record-retention rule requires longer retention

If you record your voice for the Ajeris Business voice agent, you give Ajeris a non-exclusive, revocable license to use the resulting voice model only within your account, only to synthesize messages and answer calls on behalf of the business you are configuring.

• ◆You represent that the voice samples you provide are your own voice, or the voice of a person who has given you explicit written consent to clone and use it for the business in question
• ◆You agree that you will not use the cloned voice on the platform to impersonate any other person or business, to make false claims of identity, or in violation of the Tennessee ELVIS Act or any other state right-of-publicity or anti-impersonation law
• ◆Voice models and samples are deleted within 30 days of the voice clone being removed from your account or the account being deleted
• ◆Ajeris may suspend or remove a voice clone at any time if there is a credible report that the cloned voice is being misused or was created without proper consent

When you connect Instagram or Facebook Messenger to Ajeris Business, your use of those Meta platforms through Ajeris is also governed by the Meta Platform Terms and Developer Policies (https://developers.facebook.com/terms/).

• ◆You agree that you will not use Ajeris Business to send unsolicited commercial messages over Meta platforms or to circumvent Meta’s rate limits, messaging windows, or human-handoff requirements
• ◆You agree to respond to or escalate Meta-platform user complaints in a timely manner, and to honor Meta’s 24-hour standard messaging window unless an extended-window permission applies
• ◆Ajeris may pause or suspend the Meta integration on your account if Meta requests it, if Meta restricts or revokes the necessary platform permissions, or if your account triggers Meta-platform compliance issues. We will notify you and work with you to restore service when possible

• ◆You must provide a valid phone number and be reachable at it
• ◆You must be 13 or older
• ◆You are responsible for keeping your phone and connected accounts secure
• ◆You may not share your agent with others; each agent is paired to a single user

When you ask Ajeris to do something, you are authorizing it to act on your behalf across your connected services. That includes sending messages, moving money, buying things, and modifying your data in third-party systems. Ajeris will do its best to confirm risky actions before executing, but it cannot always know in advance which actions you consider risky. Treat Ajeris like an assistant with full access.

Ajeris is currently free during the launch period. When pricing is introduced, you will be notified in advance via SMS and email, and may decline by deleting your account. No charge will be made without explicit prior consent.

You may not use Ajeris to:

• ◆Break any law in your jurisdiction
• ◆Harass, impersonate, or defraud other people
• ◆Attempt to extract data from other Ajeris users or influence other users’ agents
• ◆Circumvent rate limits, abuse-prevention systems, or reverse-engineer the service

When you connect a third-party service (Gmail, Plaid, Slack, and others), you are also bound by that provider’s terms. Ajeris is not responsible for outages, data loss, or policy changes by those providers.

Ajeris is provided "as is." We work hard to make it reliable, but we do not guarantee uninterrupted service, error-free operation, or that the agent will always act the way you expect. Do not rely on Ajeris for decisions where a mistake would cause irreversible harm without your own verification.

To the maximum extent permitted by law, Ajeris’s total liability to you for any claim arising out of or relating to the service is limited to the amount you have paid Ajeris in the 12 months preceding the claim, or one hundred dollars, whichever is greater.

You may delete your account at any time by emailing hi@ajeris.com or asking the agent to delete itself. We may suspend or terminate accounts that violate these Terms, with notice when practical.

Ajeris Personal Agent is a conversational AI assistant reachable by SMS. Messages from your agent are transactional and informational only, one-to-one replies to requests you initiate, plus occasional account notifications (for example, a new sign-in or a service alert). Ajeris does not send broadcast, marketing, or promotional SMS. Message frequency varies and is driven by how often you interact with your agent.

• ◆Opt in by web form: submit your mobile number at https://ajeris.com/opt-in and check the SMS consent box. This is the primary opt-in path.
• ◆Opt in by text: you may also text the Ajeris number shown on ajeris.com to initiate the conversation; your first outbound text constitutes consent to receive agent replies.
• ◆Consent is not required to access any other part of the service. You may use the public pages of ajeris.com without opting in to SMS.
• ◆Welcome message: "Hi. I'm Ajeris. I'll be your personal agent. What should I call you? Reply STOP to unsubscribe, HELP for help."
• ◆Opt out: reply STOP at any time to unsubscribe. You will receive one confirmation message, and nothing after that unless you reply START.
• ◆Help: reply HELP for support, or email hi@ajeris.com.
• ◆Cost: message and data rates may apply, per your carrier's plan. Ajeris does not charge for SMS use.
• ◆Carriers: carriers are not liable for delayed or undelivered messages.
• ◆Mobile information is never shared with third parties or affiliates for marketing or promotional purposes. See the Privacy Policy for details.

If we materially change these Terms, we will notify you via SMS and email before the change takes effect, and give you a grace period to decline and delete your account.

These Terms are governed by the laws of the State of Georgia, United States, without regard to its conflict-of-law rules. Any dispute arising from these Terms or the service will be resolved in the state or federal courts located in Georgia.

Questions about these Terms? Email us at hi@ajeris.com.